- We use your personal information to:
(a) fulfill orders and provide you with the products and services you've asked for;
(b) assist your authorised professional adviser (e.g your accountant or bookkeeper);
(c) perform product registration and company file activation, identify you as the product owner and to provide client support and service to you, your business partners and your employees;
(d) perform transactional services and payment services, including authorised financial transactions with you and your associated service providers;
(e) provide you with accounting and business management software and related services;
(f) keep you informed about our products and services and those of our relevant business and joint initiative partners;
transactional services and payment services;
(g) register a company with ASIC on your behalf;
(h) record your marketing and communication preferences;
(i) enable secure access to our websites;
(j) participate in any third party acquisition or potential acquisition of an interest in us or our assets;
(k) process your transaction details for bank feeds;
(l) fulfill any legal and regulatory obligations; and
(m) process a job application that you've submitted.
- Product promotion and how to opt out of direct marketing
(a) We may use your personal information to contact you about product upgrades and releases and to let you know about new services and special offers relevant to your business.
(b) If you don't want us to use your personal information for direct marketing, you can let us know at any time through one of the following channels:
i. to opt out of email marketing:
- click the ‘unsubscribe’ link at the bottom of any of our marketing communications.
ii. to opt out of all other marketing communications, such as direct mail or phone calls as well as emails:
- contact the Compliance Experts Privacy Officer at email@example.com.
- Order fulfilment
(a) You need to provide us with your contact and payment details when your order our products and services.
(b) We use this information to fulfil your order and bill you. If we have trouble processing an order, we use the contact information you give us to contact you so that we can resolve the problem.
- Product registration
We ask you to register each product or service you purchase from us with relevant personal and business details. Registration will allow you to receive upgrades and special offers. You can opt-out from receiving special offers and marketing communications at any time, please see section 4.2 for more information on how to do this.
- Company File Activation
If you purchase a product that uses company files, we ask you to activate each of the company files you create. During activation, we receive information by secure internet connection to identify your product (this includes your serial number and the unique code for that company file), and your business (your company name and ABN). We then provide you with a confirmation code to complete activation, via our website or by phone. The same process applies to periodic company file confirmations.
- Transactional Services
If you apply for a transactional or payment service with us, we'll need to pass the information you give us to our service providers. See section 4.9 for more on our service providers.
- Transactional Services
When you register your product with us, your contact details will be linked to your product and product version. This means that when you call MYOB support, our support consultants are able to give you quality advice that is relevant to your particular situation. If we have to post or email you products or documentation, we'll have all the information we need to ensure you get fast, quality service.
- Aggregated data
Aggregated data is data that is effectively anonymous - it doesn't contain any information specific to you or your business. We sometimes share aggregated data, such as statistical trends in a particular industry sector, with our business partners.
- Disclosure to third parties
(a) We may provide your personal information to our related companies and to third party service providers that we outsource functions to. These service providers may help us with client contact, archiving, auditing, accounting, legal, business consulting, banking, delivery, data processing, automated communications, website or technology services. For some of our products and services, we also partner with government tax departments to file tax information on your behalf. Our third party providers are not allowed to use your personal information for any purpose other than helping us provide you with the service that you've asked for.
(b) Some of our third party providers may be located in the United States, Singapore, India, the Philippines, New Zealand or other countries.
(c) We'll also disclose your personal information if we are required by law or permitted by the Privacy Act to do so.